Call Log
What Is Call Log?
Call Log displays the call history for a specific lead, allowing Realtors to track and review past calls made or received in relation to that lead, directly from within the CRM.
Access Call Log
- Click your profile icon.
- Select CRM.
- From the Leads list, click on a lead's name (e.g., Nisha) to open the lead's detail view.
- On the lead detail page, select the Timeline tab.
- Under Timeline, select Call Log from the sub-tab list.
The Call Log view will be displayed for the selected lead.
From this page, you can view:
- All logged calls related to the lead (inbound and outbound)
Note:
If no calls have been logged for the lead, the page displays No Call History with the message "No results found related to Call history."
Related Timeline Sub-Tabs
The Timeline tab also includes the following views for the same lead:
- ALL – combined activity across all types
- SMS – text message history
- Email – email correspondence history
- Notes – manually added notes
- Call Log – call history
- WEB Activity – website browsing/engagement activity
Conclusion
You have successfully learned how to view a lead's Call Log in AgentRoof CRM.